If you receive your mattress at home and it is simply not what you expected, do not open it out of the packaging. You may return it, unopened, within 14 days of delivery for a full refund. Please contact us and arrange to bring it back, or have it picked up*, and receive a full refund on your purchase.
Refunds will only be issued on unopened items. Once an item is opened, the 30-day exchange policy comes into effect.
Just to remind you, problems related to a defect can be handled through the 15 years warranty.
To return, exchange or in case you have a warranty claim, e-mail us at firstname.lastname@example.org.
*Incurred shipping and handling expenses are non-refundable on all refunds.