Inside your Khun Mattress are 2 layers of latex; a 15cm base layer and a 5cm top comfort layer. The comfort layer is available in three firmness feels; soft – medium – firm.
A dual comfort zone is available for King and Queen size mattresses, allowing a custom feel for either side of the mattress.
You have 30 days from the date you receive your mattress to be sure you have chosen the firmness level that is 100% right for you. If you decide within that period that you’d prefer it a bit softer or firmer than your original choice, we will replace the top comfort layer of latex.
In the case of an exchange we will charge a 1500 THB exchange fee. This exchange fee covers our disposal costs of your used top layer as we do not re-sell used items.
Please note that no exchanges can be made within the first 15 days of delivery to allow time for your body to adjust to your new mattress.
Exchanges will only be allowed for latex layers that have not been damaged, unstained and along with proof of purchase and original packaging materials.
Just to remind you, problems related to a defect can be handled through the 15 years warranty.
To return, exchange or in case you have a warranty claim, e-mail us at firstname.lastname@example.org.
*The latex exchange policy does not apply to custom-sized mattresses.