Governing Language: The governing language of these terms and conditions (“terms”) shall be English. Any translation of these terms into any language other than English is provided for information purposes only. The legally binding version of these terms shall be the English language version. Any dispute with respect to these terms shall be resolved with reference to the English language version only.
In these terms “we”, “our” and “us” mean Khun Mattress and “consumer”, “you”, “his”/”her” means the customer. These terms, together with the order, shall form the entire agreement between Khun Mattress and the customer for the supply of products.
We sell natural latex products, to end-consumers aged 18 years old or above, with delivery in Thailand.
14 Days return policy
- You may return your order, unopened and undamaged, within 14 days of delivery for a full refund.
- Please contact us and arrange to bring it back, or have it picked up. Incurred shipping and handling expenses are non-refundable on all refunds.
- Packaging should not be opened and a receipt showing proof of purchase is required.
- 14 days return policy does not apply to custom-made products.
30 Days exchange policy
- You have 30 days from the date you receive your mattress to exchange the top comfort layer of latex (more firm or more soft).
- In the case of an exchange we will charge a 1500 THB exchange fee. This exchange fee covers our disposal costs of the used top layer as we do not re-sell used items.
- Please note that no exchanges can be made within the first 15 days of delivery to allow time for your body to adjust to your new mattress.
- Exchanges will only be allowed for latex layers that have not been damaged, unstained and along with proof of purchase and original packaging materials.
Warranty – latex foam
Khun Mattress warrants that its 100% natural latex mattresses shall be free from defects in material and workmanship for a period of 15 years.
Sagging/sinking: During the warranty period of 15 years we guarantee a maximum sagging depth of 1.5 cm. To accurately measure the sagging depth, stretch a length of string over the entire width of the mattress; use a ruler to measure the distance between the string and the deepest indentation.
Not Covered: Damage to the latex mattress core caused by misuse, abuse, not complying with Khun Mattress maintenance and care instructions or alterations/repairs performed by third parties and normal wear and tear.
The warranty will not apply in case the mattress is not protected by its original cover.
Damage caused by not using a proper bed frame. Any bed frame with slats at 7.5cm or less apart, or adjustable base, will work well for a latex mattress. Bed frames with wider slats will void the manufacturer’s warranty, as they can damage the latex mattress.
Warranty – cover
The Khun Mattress cover has a warranty of 2 years and will be replaced or repaired in case of:
Fabric tearing or stitching unraveling despite normal usage and proper handling.
Damage to the zipper due to faulty workmanship or imperfections.
Not Covered: Textile cover misuse, abuse, improper maintenance, laundering or alterations/repairs not performed by Khun Mattress and normal wear and tear.
Warranty – terms and conditions:
A receipt showing proof of purchase is required.
The warranty only applies to the first, original owner.
Always leave on the barcode.
The warranty excludes transport costs.
If a defect is covered by our warranty, the product will be replaced or repaired at the discretion of our staff.
We may refuse service if the product is in insanitary condition.
The warranty will not be renewed or extended following product replacement or repair.
To return, exchange or in case you have a warranty claim, e-mail us at firstname.lastname@example.org.
All content and materials available on www.khunmattress.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Khun Mattress and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content from this site is strictly prohibited, unless specifically authorized by Khun Mattress.
these terms shall be governed by and construed in accordance with the laws of Thailand and shall be subject to the non-exclusive jurisdiction of the courts of Thailand.