We are committed to safeguarding your privacy and ensuring your personal data is protected.
What personal data we collect
We collect personal information from you in 2 ways; information directly provided to us (i.e. your contact details when making a purchase) and/or information shared passively/automatically with us (i.e. anonymous information collected from your browser or device).
Information directly provided to us: when you register, fill out an online form, order products, or leave a comment we may ask for information, such as: your full name, postal address, delivery details, billing address, telephone number, email address, credit card information, LINE ID, Facebook account, Facebook ID, and other ID’s from social networking sites.
Information that is shared passively/automatically with us: we may use automated means to collect information about you, your computer or other devices used to access our services. A representative, non-exhaustive list of this kind of information may include: Protocol (IP) address, cookies, dates and times of use, equipment code, equipment type, mobile phone network data, connection data, geographic positioning data, browser type, website entry-exit logging data, referring website data, website history data, login logs and transaction logs.
Why we collect, use and possibly share your personal data
We may collect, use and possibly share, your personal data with third parties/service providers for the following purposes:
- to respond to your inquiries;
- to fulfill orders you placed through the website;
- to provide customer care, warranty, returns and other after sales services;
- to operate and maintain the website;
- to send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings;
- to manage our administrative and business operations and complying with internal policies and procedures;
- to analyze, investigate, handle or resolve any security matters or any vulnerability;
Who we share your data with
Third parties include, but are not limited to:
WooCommerce who powers our online store and Google Analytics who helps us understand how customers use our website. Our warehouse and logistic service providers.
You can visit their privacy policies to learn more details on how they collect, use and disclose your personal data as you could also be subject to their privacy policies.
In certain circumstances, we may be required to disclose or share your personal data in order to comply with a legal or regulatory obligations. This includes any law enforcement agency, court, regulator, government authority or other third party where we believe it is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights, the rights of any third party or individuals’ personal safety, or to detect, prevent, or otherwise address fraud, security, or safety issues.
Professional advisors, including lawyers, technicians and auditors who assist in running our business, and defending or bringing any legal claims.
Our website may contain links to other websites. We do not control these third party websites or any of the content on those websites. Once you have left our website, we cannot be held responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement of every website you visit.
How long we retain your data
We retain your personal data for as long as is reasonably necessary to fulfil the purpose for which we obtained it, and/or to comply with our legal and regulatory obligations.
What rights you have over your data
At any time you can request to receive a file of the personal data we hold about you. You can also request that we update, correct, erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You may request to opt out from receiving direct marketing materials from us at any time.
How we protect your data
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.