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With so many mattress brands, models and material types, shopping for a mattress these days is something closer to a nightmare for many people.
And although we are strong believers that a natural latex mattress is best to sleep on, we also understand that it is not for everyone. If you however have decided that latex is right for you, then Khun Mattress might just tick all the right boxes:
- 100% Natural Latex (watch out for brands that mix in synthetic latex and still pretend it is natural, sneaky business!)
- simple, no-nonsense design (we just don’t like to over complicate things)
- eco-friendly; natural latex is recyclable and bio-degradable when it does end up in a landfill (oh, and we will also donate or recycle your old mattress if needed).
- our cover is made from cotton, a biodegradable material. Conventional cotton however uses more insecticides and water than any other single crop. That is why we use only certified organic cotton.
- for our organic range we use latex milk from organic farms who practice sustainable farming methods.
- reasonably priced. When it comes to buying a latex mattress, you are actually lucky to be living in Thailand! Thailand is the biggest exporter of natural latex, or ‘white gold’, in the world. Our plantations are just a footstep away from the factory which means you will have some money left to hide under that mattress. A feeling which can actually help you sleep even better at night ;-).
Cotton is a natural material that allows better airflow and moisture absorption.
Our GOTS certified organic cotton is grown using environmentally friendly methods, without the use of toxic pesticides, synthetic chemicals or genetically modified organism (OGM’s).
It is better for the environment and beneficial for sufferers of skin allergies related to the chemicals used in non-organic cotton farming.
Choosing a mattress for yourself is already not an easy task. And it gets a little harder if you want to buy one along with your partner who might prefer a different firmness level. That is why we offer couples the 'split firmness' or 'dual comfort zone' meaning you can choose 2 different firmness zones on different sides of the mattress (soft/medium/firm). By the way, natural latex foam mattresses absorb movement very well, so these mattresses are ideal for couples who wake easily from each other’s movements. So we can't keep your partner from snoring, but at least you can rest assured that you will be comfortable ;-).
We are dead-serious about what goes inside our mattresses. Khun Mattress aims to be as friendly as possible for your health, safe to the environment and fair to the rubber farmer.
But hey, everyone can put these claims up on their website. When shopping for a new mattress we strongly advise you to check if independent, third-party certifications from reliable authorities are available. So here we will show you ours.
Global Organic Textile Standard (GOTS)
Our cotton cover is certified by GOTS, the most reliable standard for certifying textile as organic.
Eco-INSTITUT
The Eco-Institut, located in Cologne, Germany, tested our latex foam for the presence of hazardous emissions and components. Oh, and we passed the test of course! You can check the certificate our factory obtained here.
Rubber Authority of Thailand
Our mattress consists of minimum of 96% natural latex content tested by the Rubber Authority of Thailand. This is one of the highest percentages in the bedding industry by the way.
TUV Rheinland/LGA Products
TUV Rheinland/LGA Products performed a durability and resiliency test: the latex foam was compressed 60,000 times (around a life time use) and still in tip top shape!
SGS (no VOC, no SBR)
Our mattress complies with international VOC (Volatile Organic Compounds) requirements that safeguard the environment and human health.
ACT IFOAM
IFOAM accreditation delivered by the Governmental Agency ACT (Agriculture Certification Thailand) for latex harvested from organic rubber farms in Thailand.
ACT EU Group
ACT certifies that operations and products comply with EU organic regulations.
ACT CANADA PROGRAM
Products certified according to the COR (Canadian Organic Regime) standards and in compliance with the terms of the US-Canada Organic Equivalence Arrangement.
Our factory is listed here as an certified organic operator (type the name “Theptex” in the search bar).
MATERIALS USED
Our Cover:
Removable outer cover in organic cotton [GOTS Certified] with quilted padding.
Our Latex:
20cm/8″ Latex Foam (15cm/6″ + 5cm/2″ comfort layer).
The foam is processed using the Dunlop method with natural latex milk from rubber trees in Thailand.
For our organic range the milk we use is harvested from (IFOAM) certified organic rubber plantations.
Safe
Natural Latex is a product from Mother Nature, produced from the sap of the rubber tree so it is safe to sleep on. But don’t be fooled, some manufacturers blend in cheap and low quality synthetic rubber (SBR) and other hazardous materials which can cause toxic off-fumes.
Healthy
The latex sap from the rubber tree contains antibacterial compounds, a trait that is transferred to our natural latex mattresses. Furthermore, latex sap is dust mite resistant by nature.
Environmental friendly
Tapping a rubber tree to collect the sap will not kill the tree so they continue to remove carbon dioxide from the air for many years to come. Our mattresses do not add to the World`s mountains of trash. Latex mattresses last longer than other types of mattresses and they are biodegradable at the end of their life cycle.
Thailand is the world’s biggest producer of natural latex. Our factory is close to the source of raw material, thereby reducing our ecological footprint, and reducing our cost which means a cheaper price for you.
Spine Alignment
The unique, nonlinear compression profile of a rubber cell makes heavier parts of the body sink into the mattress while lighter areas are still supported. This optimal alignment of the spine keeps the pain away and improves blood circulation.
Breathable
The natural open-cell structure of latex allows optimal airflow and keeps your mattress dry. Combined with latex’ antimicrobial features latex mattresses are free from mold and mildew which makes for a cooler and more hygienic sleep.
Minimal Motion Transfer
The natural resiliency of latex means that movement on one side of the mattress is not transmitted easily to the other side.
When a latex foam mattress is made using only the milky fluid of the rubber tree, it is called a 100% natural latex mattress. Many manufacturers pretend to make a 100% natural latex mattress but blend in cheaper synthetic latex, which is made from petroleum (SBR-styrene butadiene). The reasons for doing so are simple; synthetic latex foam is easy and quick to produce at a fraction of the cost of natural latex foam. It can also help to stabilize the natural latex. Synthetic latex mattresses however can off gas chemicals and volatile organic compounds which makes them unhealthy to sleep on. Khun Mattress doesn’t take any shortcuts when it comes to your health and refrains from adding synthetic latex the foam. We use natural latex milk only from rubber farms in the South of Thailand. But we prefer to be completely honest. It is just impossible for any natural latex foam producer, to turn natural latex milk into a foam without adding some ingredients such as soaps and foaming agents. You can compare it to baking waffles. You can't make waffles just by pouring milk into your waffle iron. You will need to mix in other dry ingredients (i.e. flour) so your batter will actually turn into a yummy waffle when you bake it. So to be able to bake our foam, we add some ingredients to the latex milk (=vulcanisation). These ingredients are not harmful for your health, but they are there and their percentage needs to be taken into account. Khun Matress foam is tested by the Rubber Authority of Thailand to have a minimum of 96% natural latex, and no more than 4% additives. This is one of the highest percentage natural latex in the mattress industry, your sleep just won’t get any healthier than that.
No worries Bella! We milk the rubber tree, not you. 
The raw material that goes into our latex foam mattress is natural latex milk harvested from rubber trees (Hevea Brasiliensis). These trees grow on rubber tree plantations in the Southern part of Thailand.
The rubber farmer will manually cut a wedge in the bark of the tree and “tap” the milk. The latex milk will flow into a small container attached to the tree. If done correctly, this process does not harm the tree in any way.
The collected milk is then sent to the processing plant.
So how does the ‘tree sap’ become a foam mattress? In order to mould the latex milk into a mattress shape, it must undergo the process of vulcanisation. This is a process in which the raw latex milk is mixed with additives and heated.
Compare it to baking a cake. You can’t make a cake just by pouring milk into a cake pan and shoving it in an oven. You will need to mix in other dry ingredients (i.e. flour, baking soda,…) so your batter will actually turn into a yummy cake when you bake it.
So we add some ingredients to the raw latex milk (i.e. foaming agents) before we pour it into the mattress mould. Next, the mould is heated and the mixture turns into foam. The natural latex foam is carefully removed from the mould and washed with soap and water. It is then dried and inspected for imperfections.
No cake is finished without some icing. We top off our mattress cake with a (GOTS) certified organic cotton cover. Now all you have to do is put the cherry on top!
- We recommend using a slatted bed base (with slats 7.5cm or less apart) to allow your latex to breathe fully. However, any other bed frame or adjustable base will work just fine for a latex mattress.
- Keep the mattress away from any heat source, cigarettes or fire.
- Do not fold or bend your mattress.
- Your mattress does not need to be flipped or rotated.
- Keep the mattress away from direct sunlight or UV (i.e. without the inner and outer cover on it) because this can cause the latex to break down and shorten its’ life span.
- Always use a mattress protector or pad on top of your mattress, just like with any other mattress, as we do not recommend washing the outer cover.
- The outer cover can be refreshed by simply hanging it outside in the sun.
- Stains can alter the composition of your mattress if they are left to set in. If you spill something, wash it immediately with mild soap and water. Make sure that all the parts of the mattress are perfectly dry before sleeping on it to avoid any risk of condensation forming inside the mattress.
Inside your Khun Mattress are 2 layers of latex; a 15cm base layer and a 5cm top comfort layer. The comfort layer is available in three firmness feels; soft – medium – firm.
Split firmness or dual comfort zone is available for King and Queen size mattresses, allowing a custom feel for either side of the mattress.
Before we can suggest the right firmness for you we need to explain the difference between ‘firmness’ and ‘support’.
‘Firmness’ refers to how soft or firm the bed feels to you. ‘Firm’ to one person may feel as ‘soft’ to another, depending on what mattresses we’re used to sleep on in the past and what we think a mattress should feel like.
‘Support’ on the other hand refers to the mattress’ ability to minimize pressure points and keep the spine aligned. The unique, nonlinear compression profile of a rubber cell makes heavier parts of the body sink into the latex mattress while lighter areas are still supported. This optimal alignment of the spine keeps the pain away and improves blood circulation.
But how do you know which firmness is right for you?
As mentioned before, this is mostly a question of personal preference. A good rule of thumb is that the choice of firmness is related to the weight and position of the sleeper.
For heavier people (weight over 90kg), we recommend our firm mattress, as they will tend to just sink into a softer one which means their spines will not be properly supported. Medium firmness is suitable for someone with a body weight up to 90kg. Very light people and children (weight under 50kg) will sleep better on soft mattresses.
For side sleepers we recommend a softer mattress so the shoulder and hip can sink in more. Back sleepers often prefer a more firm mattress which keeps the back as natural straightened as possible. Same rule of thumb goes for stomach sleepers, a firmer mattress keeps the hips from pushing too far into the mattress and helps to keep the spine better aligned.
And remember, you have 30 days from the date you receive your mattress to be sure you have chosen the firmness level that is 100% right for you. If you decide within that period that you’d prefer it a bit softer or firmer than your original choice, we will replace the top comfort layer of latex.
ALL our mattresses are made from 100% natural latex. This means we only use the milky fluid tapped from the rubber tree and we don’t add synthetic latex milk to the mixture.
For our organic range of mattresses, the latex milk we use comes from IFOAM accredited organic rubber farms in Thailand.
Organic rubber farms are not allowed to use any chemicals on the plantation (no pesticides or fertilizers), the farmers get a proper wage, and farming practices are designed to help preserve the environment.
So when choosing between 100% natural latex or certified organic, it really comes down to your personal lifestyle. The social and environmental impact of organic latex meets higher standards than that of 100% natural latex but this latex comes with a slightly higher price tag.
But rest assured, both our 100% natural and organic latex mattresses are healthier and more environmentally friendly compared to other mattresses available in the market.
For more information about IFOAM and its organic farming standards, click here.
Of course we do! Let’s explain to you why we are convinced that a natural (organic) latex mattress is the best choice for your little one.
Latex Foam
As you already know, ALL our mattresses are made from 100% natural latex. This means we only use the milky fluid tapped from the rubber tree and we don’t add synthetic latex milk to the mixture. The Khun Mattress baby mattress is certified by ECO-Institut, fulfilling the strictest requirements on hazardous emission and pollutants.
For our organic range of baby mattresses, the latex milk we use comes from IFOAM accredited organic rubber farms in Thailand. This means even more benefits for baby’s health, and the health of Mother Nature.
Cover
Like all our regular mattresses, we use GOTS certified organic cotton for the cover, a natural material that allows better airflow and moisture absorption. The cover has a large zip which allows you to remove it easily and wash it.
We do recommend to use an extra mattress protector because as we all know; babies can make a few spills here and there and having a waterproof layer of protection will definitely make midnight-sheet-changes easier.
Firmness and Fitting
When it comes to mattress firmness, you shouldn’t compare what’s comfortable for an adult, with what’s comfortable for a baby.
Actually, the firmer the crib mattress, the safer for your baby. Young babies just don’t have enough strength yet and may sink into a soft mattress and suffocate. Firm mattresses also offer the needed resistance babies need as they learn to roll over, push up, and eventually stand in the crib.
Khun Mattress uses density 80/85; firm, but not rock-hard.
Furthermore, the mattress should be tight-fitting so there is no chance of your baby getting trapped between the mattress and the crib. That is why we customize the mattress to perfectly fit the bed, including curved edges. Just let us know the exact dimensions you need and add a drawing in case you are ordering a non-rectangular mattress. You can simply trace the existing mattress onto a piece of wrapping paper or trace the space in the crib where the mattress would sit. We will use this as our template to cut the mattress.
Benefits of Latex for Babies
Cool, non-sweaty nights
The open-cell structure of natural latex allows optimal airflow. On top of this, natural latex foam has pinholes from the manufacturing process, increasing airflow even more. Both features make the mattress highly breathable and cool to sleep. A useful feature in hot Thailand because excessive sweating is often the cause of night-time awakenings of babies.
Breath cleaner air and prevent allergies
A natural latex mattress is resistant to dust mites because it is an inhospitable environment for them to live in. So, no need to treat the mattress with harmful chemicals against dust-mite allergies as it is already resistant by nature.
Many conventional crib mattresses contain petroleum-based foams, chemical fire retardants and other toxicants. The inhalation of volatile organic compounds (VOCs) from these toxic mattresses may cause all sorts of health issues, including allergies and respiratory problems.
Sleeping on Khun Mattress, your child will breathe in cleaner air which helps them to stay allergy free.
Yes, we do.
We however do not recommend placing a topper on a old, sagging or worn out mattress. This might seem a cheaper solution than buying a new mattress but a topper will only mask the problem for a short time.
A topper should only be added to a new, well functioning, mattress.
To make your mattress more firm we recommend a topper of minimum 7.5cm thickness. A 5cm topper may be sufficient to obtain a softer, more plush feel.
Shorter mattress? Longer Mattress? Narrower? Wider?
We can tailor our mattresses to any size or shape you require.
In order to calculate the precise cost, simply fill out the ‘get a quote form’.
Policies
Governing Language: The governing language of these terms and conditions (“terms”) shall be English. Any translation of these terms into any language other than English is provided for information purposes only. The legally binding version of these terms shall be the English language version. Any dispute with respect to these terms shall be resolved with reference to the English language version only.
In these terms “we”, “our” and “us” mean Khun Mattress and “consumer”, “you”, “his”/”her” means the customer. These terms, together with the order, shall form the entire agreement between Khun Mattress and the customer for the supply of products.
We sell natural latex products, to end-consumers aged 18 years old or above, with delivery in Thailand.
14 Days return policy
- You may return your order, unopened and undamaged, within 14 days of delivery for a full refund.
- Please contact us and arrange to bring it back, or have it picked up. Incurred shipping and handling expenses are non-refundable on all refunds.
- Packaging should not be opened and a receipt showing proof of purchase is required.
- 14 days return policy does not apply to custom-made products.
30 Days exchange policy
- You have 30 days from the date you receive your mattress to exchange the top comfort layer of latex (more firm or more soft).
- In the case of an exchange we will charge a 1500 THB exchange fee. This exchange fee covers our disposal costs of the used top layer as we do not re-sell used items.
- Please note that no exchanges can be made within the first 15 days of delivery to allow time for your body to adjust to your new mattress.
- Exchanges will only be allowed for latex layers that have not been damaged, unstained and along with proof of purchase and original packaging materials.
Warranty – latex foam
Khun Mattress warrants that its 100% natural latex mattresses shall be free from defects in material and workmanship for a period of 15 years.
Sagging/sinking: During the warranty period of 15 years we guarantee a maximum sagging depth of 1.5 cm. To accurately measure the sagging depth, stretch a length of string over the entire width of the mattress; use a ruler to measure the distance between the string and the deepest indentation.
Not Covered: Damage to the latex mattress core caused by misuse, abuse, not complying with Khun Mattress maintenance and care instructions or alterations/repairs performed by third parties and normal wear and tear.
The warranty will not apply in case the mattress is not protected by its original cover.
Damage caused by not using a proper bed frame. Any bed frame with slats at 7.5cm or less apart, or adjustable base, will work well for a latex mattress. Bed frames with wider slats will void the manufacturer’s warranty, as they can damage the latex mattress.
Warranty – cover
The Khun Mattress cover has a warranty of 2 years and will be replaced or repaired in case of:
Fabric tearing or stitching unraveling despite normal usage and proper handling.
Damage to the zipper due to faulty workmanship or imperfections.
Not Covered: Textile cover misuse, abuse, improper maintenance, laundering or alterations/repairs not performed by Khun Mattress and normal wear and tear.
Warranty – terms and conditions:
A receipt showing proof of purchase is required.
The warranty only applies to the first, original owner.
Always leave on the barcode.
The warranty excludes transport costs.
If a defect is covered by our warranty, the product will be replaced or repaired at the discretion of our staff.
We may refuse service if the product is in insanitary condition.
The warranty will not be renewed or extended following product replacement or repair.
To return, exchange or in case you have a warranty claim, e-mail us at info@khunmattress.com.
Copyrights/Trademarks
All content and materials available on www.khunmattress.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Khun Mattress and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content from this site is strictly prohibited, unless specifically authorized by Khun Mattress.
Applicable Law
these terms shall be governed by and construed in accordance with the laws of Thailand and shall be subject to the non-exclusive jurisdiction of the courts of Thailand.
We are committed to safeguarding your privacy and ensuring your personal data is protected.
In this privacy policy “we”, “our” and “us” mean Khun Mattress and “consumer”, “you”, “his”/”her” means the customer.
This privacy policy provides information on how Khun Mattress collects, uses, discloses, manages and handles personal data which is subject to the Personal Data Protection Act B.E. 2562. It applies to our website (www.khunmattress.com), mobile applications, call center, social networking sites, online communication channels, and any other location where we may collect your personal data.
Please read this Privacy Policy in conjunction with the terms and conditions of the particular service that you use.
We reserve the right to modify this Privacy Policy without notice. To make sure you are aware of any changes, we advise you to review it frequently.
What personal data we collect
We collect personal information from you in 2 ways; information directly provided to us (i.e. your contact details when making a purchase) and/or information shared passively/automatically with us (i.e. anonymous information collected from your browser or device).
Information directly provided to us: when you register, fill out an online form, order products, or leave a comment we may ask for information, such as: your full name, postal address, delivery details, billing address, telephone number, email address, credit card information, LINE ID, Facebook account, Facebook ID, and other ID’s from social networking sites.
Information that is shared passively/automatically with us: we may use automated means to collect information about you, your computer or other devices used to access our services. A representative, non-exhaustive list of this kind of information may include: Protocol (IP) address, cookies, dates and times of use, equipment code, equipment type, mobile phone network data, connection data, geographic positioning data, browser type, website entry-exit logging data, referring website data, website history data, login logs and transaction logs.
Why we collect, use and possibly share your personal data
We may collect, use and possibly share, your personal data with third parties/service providers for the following purposes:
- to respond to your inquiries;
- to fulfill orders you placed through the website;
- to provide customer care, warranty, returns and other after sales services;
- to operate and maintain the website;
- to send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings;
- to manage our administrative and business operations and complying with internal policies and procedures;
- to analyze, investigate, handle or resolve any security matters or any vulnerability;
Who we share your data with
We may share your personal data with service providers/third parties who collect, use and disclose personal data in accordance with the purposes under this Privacy Policy. We will only provide them with the personal data that is necessary for them to perform the requested services, and we ask them not to use your information for any other purposes.
Third parties include, but are not limited to:
WooCommerce who powers our online store and Google Analytics who helps us understand how customers use our website. Our warehouse and logistic service providers.
You can visit their privacy policies to learn more details on how they collect, use and disclose your personal data as you could also be subject to their privacy policies.
In certain circumstances, we may be required to disclose or share your personal data in order to comply with a legal or regulatory obligations. This includes any law enforcement agency, court, regulator, government authority or other third party where we believe it is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights, the rights of any third party or individuals’ personal safety, or to detect, prevent, or otherwise address fraud, security, or safety issues.
Professional advisors, including lawyers, technicians and auditors who assist in running our business, and defending or bringing any legal claims.
Our website may contain links to other websites. We do not control these third party websites or any of the content on those websites. Once you have left our website, we cannot be held responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement of every website you visit.
How long we retain your data
We retain your personal data for as long as is reasonably necessary to fulfil the purpose for which we obtained it, and/or to comply with our legal and regulatory obligations.
What rights you have over your data
At any time you can request to receive a file of the personal data we hold about you. You can also request that we update, correct, erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You may request to opt out from receiving direct marketing materials from us at any time.
How we protect your data
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
Any request in relation to the above or inquiry about our Privacy Policy, please contact us: info@khunmattress.com.
If you receive your mattress at home and it is simply not what you expected, do not open it out of the packaging. You may return it, unopened, within 14 days of delivery for a full refund. Please contact us and arrange to bring it back, or have it picked up*, and receive a full refund on your purchase.
Refunds will only be issued on unopened items. Once an item is opened, the 30-day exchange policy comes into effect.
Just to remind you, problems related to a defect can be handled through the 15 years warranty.
To return, exchange or in case you have a warranty claim, e-mail us at info@khunmattress.com.
*Incurred shipping and handling expenses are non-refundable on all refunds.
The Khun Mattress cover has a warranty of 2 years and will be replaced or repaired in case of:
- Fabric tearing or stitching unraveling despite normal usage and proper handling.
- Damage to the zipper due to faulty workmanship or imperfections.
Not Covered:
Textile cover misuse, abuse, improper maintenance, laundering or alterations/repairs not performed by Khun Mattress and normal wear and tear.
Terms and conditions
A receipt showing proof of purchase is required for returns or warranty exchanges.
Always leave on the barcode.
The warranty excludes transport costs.
If a defect is covered by our warranty, the product will be replaced or repaired at the discretion of our staff.
We may refuse service if the product is in insanitary condition.
The warranty will not be renewed or extended following product replacement or repair.
In case you have a warranty claim, e-mail us at info@khunmattress.com.
Khun Mattress warrants that its 100% natural latex mattresses shall be free from defects in material and workmanship for a period of 15 years.
Sagging/sinking:
Our mattresses are manufactured using the Dunlop process, which provides a heavier, denser mattress that will hold its form for many years to come. We use only 100% Natural latex because adding synthetic latex foam breaks down faster resulting in the sagging of the mattress.
For Khun Mattress firmness and resilience characteristics we refer to TUV/LGA test report 21249978-001.
During the warranty period of 15 years we guarantee a maximum sagging depth of 1.5 cm, the strictest in the mattress industry.
* To accurately measure the sagging depth, stretch a length of string over the entire width of the mattress; use a ruler to measure the distance between the string and the deepest indentation.
Not Covered:
Damage to the latex mattress core caused by misuse, abuse, not complying with Khun Mattress maintenance and care instructions or alterations/repairs performed by third parties and normal wear and tear.
The warranty is voided when the mattress is not protected by its original cover.
Damage caused by not using a proper bed frame. Any bed frame with slats 7.5cm or less apart, or adjustable base, will work well for a latex mattress. Bed frames with wider slats will void the manufacturer warranty, as they can damage the latex mattress.
Terms and conditions
A receipt showing proof of purchase is required.
The warranty only applies to the first, original owner.
Always leave on the barcode.
The warranty excludes transport costs.
If a defect is covered by our warranty, the product will be replaced or repaired at the discretion of our staff.
We may refuse service if the product is in insanitary condition.
The warranty will not be renewed or extended following product replacement or repair.
To return, exchange or in case you have a warranty claim, e-mail us at info@khunmattress.com.
Inside your Khun Mattress are 2 layers of latex; a 15cm base layer and a 5cm top comfort layer. The comfort layer is available in three firmness feels; soft – medium – firm.
A dual comfort zone is available for King and Queen size mattresses, allowing a custom feel for either side of the mattress.
You have 30 days from the date you receive your mattress to be sure you have chosen the firmness level that is 100% right for you. If you decide within that period that you’d prefer it a bit softer or firmer than your original choice, we will replace the top comfort layer of latex.
In the case of an exchange we will charge a 1500 THB exchange fee. This exchange fee covers our disposal costs of your used top layer as we do not re-sell used items.
Please note that no exchanges can be made within the first 15 days of delivery to allow time for your body to adjust to your new mattress.
Exchanges will only be allowed for latex layers that have not been damaged, unstained and along with proof of purchase and original packaging materials.
Just to remind you, problems related to a defect can be handled through the 15 years warranty.
To return, exchange or in case you have a warranty claim, e-mail us at info@khunmattress.com.
*The latex exchange policy does not apply to custom-sized mattresses.
No-one wants your old mattress to end up in the Chao Phraya River! That is why we can collect your old mattress when we deliver your new one. We will then either donate or make sure it gets disposed of correctly.
- After we receive your payment, we will contact you to arrange for delivery. We will do our best to ship the product(s) within 3-10 business days from the date of order confirmation. Business days are Monday till Friday, except for Public Holidays.
- Please note that if our delivery service is unable to make the delivery upon the day and time as agreed upon with you, you might be charged for a new delivery.
- We will carry your new mattress into the first accessible room of the delivery address indicated on your order confirmation and ask you to check the products and acknowledge receipt of correct delivery. Please be informed that in case of delivery at a condominium/apartment building, we may only be allowed to deliver at the reception area/front desk and not at your individual property.
- Title and risk of loss to all products will pass to you on acknowledge receipt of correct delivery.
- Please inspect your delivery for any visible damages or defects. You should not accept such a delivery and notify Khun Mattress immediately if any damages are visible (i.e. holes in packaging box and open packaging that was previously sealed).
Didn’t find your answer here? Let us know!